Great Leaders Don’t Need All the Answers

Susan O'Shea, former Administrator, Ingham County Medical Care Facility

Susan O'Shea, Retired Administrator, Ingham County Medical Care Facility

Many people believe that leaders have all the answers… that is simply not true.   Susan O’Shea started out in a leadership role wanting everyone to believe that she knew it all. But, as she became relaxed and more comfortable, she realized she didn’t need to know all of the answers, she just needed to know where the resources were to find out the answers. O’Shea stepped into a career in long-term care in the …

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